Terms of sale

Last updated November 8, 2026

These terms apply when you order from busiestbakes.com, run by Busy B & Brownies, a home-based bakery in Fayetteville, North Carolina ("we", "us"). Placing an order means you agree to them. They're written to be read, so please do.

How an order works

• Everything is made to order for a drop day. You choose pickup, local delivery (where offered) or shipping at checkout.
• Your order is confirmed once your payment goes through. You'll see an order number, and Stripe emails your receipt.
• Prices are in US dollars. Your total, including any deal and delivery fee, is shown before you pay.
• Payments are processed by Stripe. We never see or store your card number.

Our order policy

This is the same order policy shown on our home page, which you agree to at checkout:

• All sales are final. Because our baked goods are perishable, all sales are final. No refunds, returns, or exchanges under any circumstances. Submitting payment means you agree to these terms.
• Payment. Full payment is required at the time of ordering — no exceptions. Orders are not confirmed until payment is received. Unpaid invoices are cancelled after 24 hours.
• Pre-orders. Pre-orders are available for select drops and special releases. Full payment is required; we do not accept partial payments or deposits.
• Pickup. Please arrive within your selected pickup window. Orders not picked up during the agreed time may be forfeited. Busy B & Brownies is not responsible for products once they have been picked up.
• Cancellations & no-shows. No-shows forfeit their order. Late pickups are not guaranteed accommodation. Chargebacks or payment disputes result in a permanent ordering ban.

If we have to cancel: if we can't fill your order (for example, an item sells out after you pay, or an emergency on our end), we'll contact you and give you a full refund to your original payment method. "All sales are final" covers changes of mind, missed pickups and no-shows. It never means we keep your money for something we didn't make.

Pickup, delivery and shipping

• Pickup: come during the window you chose, to the spot you chose. Bring your name or order number.
• Delivery: give a complete, correct address and be available during the delivery window. If we can't deliver because the address is wrong or nobody is there, the order counts as a no-show.
• Shipping: double-check your address. Once a package is with the carrier, delays caused by the carrier or the weather are outside our control and aren't refundable. Open and refrigerate perishables as soon as they arrive.
• Once your order is picked up, delivered or handed to the carrier, it's in your hands, including how it's stored.

Drops and limited items

Some items are released at a set time with a countdown on our site. They can't be ordered until the countdown ends. Quantities are limited and orders are filled first come, first served. A countdown is an announcement, not a reservation.

Deals

Deals, like a "2 for" price, apply automatically in your bag as shown. We can change or end a deal at any time, but never after you've paid for an order.

Allergens and freshness

Our treats are made in a home kitchen that also handles wheat, milk, eggs, soy, peanuts and tree nuts. We can't promise any item is free of an allergen or from cross-contact. If you or someone you're buying for has a food allergy, message us before you order and decide carefully. Enjoy treats within the freshness time we give you, and keep puddings and cheesecake items refrigerated.

Handmade means each one is a little different

Photos show real treats, but every batch is made by hand, so the size, drizzle and look of each piece will vary a little.

Our photos and content

The photos, logo and words on this site belong to Busy B & Brownies. Please don't reuse them without permission. Sharing a link or tagging us is always welcome.

Payment disputes

If something is wrong with your order, message us first, because most problems get fixed fast. As our order policy says, chargebacks or payment disputes filed without contacting us first result in a permanent ordering ban.

Limits

To the extent the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away rights you have under North Carolina or federal consumer law.

The fine-print fine print

These terms are governed by North Carolina law, and any dispute will be handled in Cumberland County, North Carolina. We may update these terms. The version posted when you place an order is the one that applies to that order.

Questions

Message us through the contact form or text the number on our site. See also our privacy policy.